Career Timeline & Credentials

Professional Experience

Verified career history, systems leadership, academic qualifications, and technical certifications of NDOLI Jean Damascene.

Employment History

January 2025 – Present

ICT Officer

GCIC Ltd • Kigali, Rwanda

Supporting daily enterprise IT operations, network infrastructure, and business applications across multiple departments.

Support daily IT operations by maintaining enterprise systems, network infrastructure, and business applications.
Administer hosting environments, monitor server performance, and provide technical assistance to staff across multiple departments.
Coordinate deployment of new software solutions, manage system upgrades, and maintain IT asset records.
Support cybersecurity initiatives through system monitoring and preventive maintenance.
Troubleshoot infrastructure, connectivity, and application issues while ensuring reliable technology services and accurate operational documentation.

Technologies: Enterprise Systems, Network Infrastructure, Server Administration, Cybersecurity, IT Asset Management

June 2023 – Present

ICT Officer

GIRA Ltd • Kigali, Rwanda

Delivering Tier 2 technical support, administering Linux servers and VPS infrastructure, and coordinating application deployments.

Provide technical support for employees by diagnosing and resolving hardware, software, networking, and system-related issues while ensuring minimal disruption to business operations.
Administer Linux servers, VPS infrastructure, and cloud-hosted services supporting enterprise web applications.
Install, configure, and maintain operating systems, applications, and ICT equipment while monitoring system performance and implementing preventive maintenance.
Manage backups, server security, DNS configuration, SSL certificates, and hosting environments to ensure business continuity and service reliability.
Coordinate deployment of internally developed business applications and collaborate with development teams to support production environments.
Deliver user training and technical guidance while maintaining ICT documentation and promoting compliance with organizational security policies.

Technologies: Linux Server, VPS Infrastructure, DNS, SSL Certificates, Backup & Disaster Recovery, User Training

May 2024 – September 2024

IT Manager

CPC Ltd • Rwanda

Led daily corporate IT operations, overseeing infrastructure, server administration, and technology solution implementations.

Led the organization's daily IT operations by overseeing ICT infrastructure, server administration, network services, and user support activities.
Managed implementation of technology solutions, coordinated system deployments, and maintained backup and disaster recovery procedures.
Ensured the availability and security of business systems while working closely with management to improve operational efficiency through technology.

Technologies: ICT Infrastructure, Server Administration, Network Services, Backup & Recovery, Strategic IT Planning

September 2023 – March 2024

IT Support

Urumuri Rw'Icyizere Ltd • Rwanda

Managed internal IT infrastructure, web application hosting, and network system uptime.

Managed internal IT infrastructure and website hosting services.
Provided support for web-based applications and hosting environments.
Maintained network systems and ensured system uptime.

Technologies: IT Infrastructure, Website Hosting, Web Applications Support, Network Systems

June 2021 – May 2023

IT Officer

ES Sumba • Rwanda

Managed institutional ICT infrastructure, computers, servers, network equipment, and digital learning platforms.

Managed the school's ICT infrastructure by maintaining computers, servers, network equipment, and internet connectivity while providing technical support to staff and students.
Installed and configured software, performed preventive maintenance, and supported digital learning platforms.
Maintained ICT equipment records and delivered technical training to improve users' digital skills and effective use of technology resources.

Technologies: Computers & Servers, Networking, Digital Learning Platforms, Hardware Maintenance

2022 – 2023

Technical Trainer

Codadev Training Program • Rwanda

Delivered hands-on technical instruction in application troubleshooting, Heroku/VPS deployment, and debugging.

Trained on technical instruction and training delivery methods.
Provided training on application troubleshooting and Heroku deployment environments.
Mentored developers on debugging and deployment practices.

Technologies: Technical Instruction, Heroku, Deployment Workflows, Debugging, Mentorship

Academic Education

DEGREE

Bachelor of Science with Honours in Information Technology

University of Rwanda

Graduation: 2022 – 2026

Comprehensive Honours degree covering Software Engineering, Relational Database Theory, Computer Networks, Systems Analysis, and Cybersecurity.

DEGREE

Advanced Level (A2), Mathematics, Computer Science & Economics

Secondary Education

Graduation: 2018 – 2021

Strong academic foundation in algorithmic problem solving, computational mathematics, and economic systems.

Verified Technical Certifications

NDG Linux Essentials

NDG / Cisco Networking Academy • 2023

Linux Unhatched

Cisco Networking Academy • 2023